Tell me where it
actually hurts.
A few details so I can come to the first conversation already understanding your stack, your stage, and the bottleneck. No forms disappear into a void here — I read and reply to each one myself.
I keep a hard cap of 3 concurrent engagements. Two are held by my own operating businesses — Swiss-Link and StormBag — which is exactly why the work is battle-tested rather than theoretical. 1 external slot is currently open.
Miles Huffman
COO & Co-owner, Swiss-Link
I'm Miles. I'm not an agency or a recruiter’s bench — I'm the person who will actually do the work, and the only person you'll ever talk to. I spend my days as a COO and systems architect at a real company — finding the operational bottleneck, cutting the rented SaaS and technical debt feeding it, and building the software that replaces it with something the business owns.
I'm being deliberate about how I grow this fractional practice, which is why I lead with verifiable proof instead of a wall of logos, and why I cap myself at three concurrent engagements. If you're weighing whether someone like me can help, the honest answer is: start small, see how I think, and decide from there. That's exactly what the two-week diagnostic is for.
“Do you still have a day job?” — yes, and that's the point
Being an active operator isn't a conflict — it's the reason this works. I'm solving the same class of problems for my own businesses every week, so you get a practitioner, not a consultant reciting playbooks. I protect your engagement with a hard cap of 3 concurrent engagements — two reserved for my own businesses, one external slot for a client like you — a defined weekly cadence of 16–20 hours, and a standing async channel between sessions. You will never be a thin slice of an overbooked calendar.
I take fewer engagements so I can take the right ones.
My time goes to teams building something worth building — brands and companies that advance humanity. If your work pushes one of these forward, we'll get along.
Scientific discovery
Research, deep tech, and tools that expand what we know.
Environmental protection
Climate, energy, and stewardship of the planet.
Humanitarian impact
Work that materially improves people's lives.
Frontier work
Space, hard tech, and the edges of what's possible.
The form below asks why we'd be a fit. It's not a gate for its own sake — a sentence on what you're building and why it matters is the fastest way to get a real, considered reply.
A clear, low-pressure path from here.
Intro call
A 30-minute conversation — no deck, no pitch. We pressure-test whether your bottleneck is something I’m genuinely the right person for.
Paid 2-week diagnostic
A fixed-fee ($2.5–$4K), low-risk engagement. I map the problem and hand back a build plan you own — credited toward a retainer if we continue.
Engagement
If it’s a fit on both sides, we move into an ongoing retainer or a fixed-scope build sprint at a steady fractional cadence.
Low-risk by design: the two-week diagnostic is fully credited toward a retainer, and engagements run month-to-month — no long lock-in. If the first month isn't clearly worth it, we part ways clean.